Sample Evaluations

Our evaluations are structured individually for each client. Whether you are looking for measured performance or overall customer experience, we can provide the feedback you need to tell you how your business is operating.

Evaluation Criteria - By Industry

Below are some of the basic 'checklist' items commonly used for each industry:

Restaurants/Hotels
- Web Site
- Phone/ Web Reservations
- Location Signage
- Parking/ Transportation
- Customer Service
- Verbiage
- Focus on Guests/ Visitors
- Check In/ Check Out/ Wait Times
- Hostess/ Concierge Services
- Ease of Use of Facilities (Access)
- Exhibit Displays/ Presentation
- Product Displays/ Presentation
- Facilities- Gym, Spa, Other
- Signage/ Maps/ Guides
- Amenities for Visitors
- Cleanliness- Room, Property
- Cleanliness- Dining Area/ Restrooms
- Lighting
- Merchandise/ Book Shops
- Entertainment
- Special Events
- Special Requests
- Food and Beverage Quality
- Restaurant/ Bar
- Menus
- Housekeeping
- Room Accommodations
- Additional Products/Services

Medical Offices
- Web Site
- Phone/ Web Appointments
- Location Signage
- Parking/ Transportation
- Customer Service/ Reception
- Verbiage
- Focus on Guests/ Visitors
- Ease of Use of Facilities (Access)
- Exhibit Displays/ Presentation
- Product Displays/ Presentation
- Medical Information Provided
- Waiting Area- Cleanliness/ Ease of Use
- Wait Times
- Exam Rooms- Cleanliness/ Comfort
- Staff Explanation of Exams/ Procedures
- Signage/ Maps/ Guides
- Amenities for Visitors
- Cleanliness- Office, Exam Rooms
- Lighting
- Special Requests
- Restrooms
- HIPPA Regulations followed
- Additional Products/ Services

Operational Businesses/Retail
- Web Site
- Location Signage
- Parking/ Transportation
- Customer Service
- Security
- Verbiage
- Focus on Guests/ Visitors
- Ease of Use of Facilities (Access)
- Exhibit Displays/ Presentation
- Product Displays/ Presentation
- Verbiage
- Wait Times for Assistance
- Signage/ Maps/ Guides
- Amenities for Visitors
- Cleanliness- Overall Property/ Store
- Lighting
- Merchandise/ Products
- Special Events
- Special Requests
- Restrooms
- Food and Beverage Quality (if applicable)
- Register Convenience/ Service
- Changing Room Accommodations
- Additional Products/ Services

Theme Park/ Museum/ Stadium
- Web Site
- Phone/ Web Reservations/ Ticket Sales
- Location Signage
- Parking/ Transportation
- Security
- Customer Service
- Verbiage
- Focus on Guests/ Visitors
- Ease of Use of Facilities (Access)
- Attraction Displays/ Presentation/ Access
- Product Displays/ Presentation
- Wait Times
- Rides/ Attractions/ Shows
- Signage/ Maps/ Guides
- Amenities for Visitors
- Cleanliness- Grounds/ Parking Areas
- Lighting
- Merchandise/ Gift Shops
- Entertainment
- Special Events
- Special Requests
- Restrooms
- Food and Beverage Quality
- Additional Products/ Services

Sample: 'Secret Shopper' Evaluations

Below are some excerpts from evaluations as they are recorded by time line. Additional observations made during evaluations include measurements of Key Concepts from training as well as use of evaluation checklists and are provided separately.