Creating Value For Your Business

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Instantly increase revenue and customer satisfaction

DEK has more front-line training and coaching experience than any other company in the US!


Customized training that improves sales and service

Tools for Leaders to inspire and engage your staff

" Great training!  Great follow up!  Great results!”
Tim Savona, Director of Guest Services and Revenue Development, Cleveland Metroparks Zoo

 DEK has delivered training at more than 50 museums, zoo's, aquariums and theme parks

Results Driven

Front-line coaching and training experts specializing in attraction locations

Expert Secret Shoppers provide valuable guest feedback

Let us help you to:

  • Create a culture of accountability and ownership with your staff

  • Improve your staff comfort in addressing customer service issues

  • Boost add- on ticket sales

  • Raise customer satisfaction for your online reviews

  • Increase revenues

  • Get staff to buy into your company’s core values

  • Connect your team to your mission and vision
Your Challenges | Our Solutions

We utilize a variety of tools and services to meet your business goals.  Our signature training programs include Creating Value™, Powerful Coaching©, Improving Business Practices™ and more.

What this means to you:

  • Achievable results

  • Increased sales

  • Increased customer satisfaction

  • Repeat business

Training Programs